Gentle Hydrating Cream Cleanser - 100ml

A rejuvenating, gentle cream cleanser containing black currant extract and Vitamin B5 to help detoxify and hydrate while melon extract, shea butter, jojoba oil, and coconut oil provide antioxidant-rich moisture. Effortlessly remove impurities and makeup. The product can be used wet as a wash or with removal pads as a dry cleanser.

DIRECTIONS

Apply to damp skin, massage gently over face and neck, avoiding direct eye contact. Thoroughly remove with a damp cloth.

ACTIVE INGREDIENTS

Ribes Nigrum Fruit Extract 1%, Panthenol 0.75%, Cucumis Melo Fruit Extract 0.05%, Butyrospermum Parkii Butter 2%, Simmondsia Chinensis Seed Oil 2%, Caprylic/Capric Triglyceride 2%

PREPARE

£35.00

Quantity

Eligibility for returns and refunds

Damaged or defective products
If the product arrives damaged or defective, you may request a return or refund within 14 days of receiving your order. Proof of damage (eg. photos) must be provided.

Incorrect items
If you receive the wrong product, please notify us within 7 days of delivery. The item must remain unused and in its original packaging for a return to be processed.

Unsatisfied with the product
For hygiene reasons, we cannot accept returns for used products unless they are defective or damaged. If the item is unused and unopened, you may request a return within 30 days of purchase.

Non-returnable items

The following products are not eligible for returns:

Opened or used items (unless defective).

Products purchased during clearance sales.

Items damaged due to customer mishandling.

Process for returns

Contact our customer service team at 07928 415 054 with your order details and the reason for your return.

If eligible, you will receive a return authorisation and instructions for shipping the item back to us.

Pack the item securely in its original packaging and ship it to the provided address. Customers are responsible for return shipping costs unless the return is due to our error (damaged, defective or incorrect items).

Refund policy

Refund processing
Once we receive and inspect the returned item, we will notify you of the status of your refund. If approved, the refund will be processed to your original payment method within 5-10 business days.

Partial refunds
A partial refund may be granted if:

The returned item is not in its original condition.

Parts are missing for reasons not due to our error.

Shipping costs
Original shipping costs are non-refundable unless the return is due to a damaged or incorrect item.

Exchange policy

Exchanges are only allowed for the same product in case of damage, defect or incorrect shipment. To initiate an exchange, please follow the same steps as outlined in the return process.

PREPARE

RETURN & REFUND POLICY

SHIPPING INFO